A repair workflow built for landlords, property managers and short-term-rental hosts across the Tri-Cities: tenant coordination in two languages, photo documentation, owner-direct billing, and turnover priority when a booking clock is running.
Single rentals to full portfolios · no contracts required
Give dispatch the property address, the tenant or guest contact, and your billing details. That's the whole setup — no contracts required to start.
Dispatch arranges access directly with the occupant — in English or Spanish, which matters more in this metro than most owners realize.
The tech documents the machine before and after, fixes what failed at our published corridors, and leaves the unit tested and tidy.
Invoice and warranty go to you, not the tenant — same day, by email. Multi-property owners can batch several addresses into one route day.
Every landlord knows the sequence: the tenant texts at 9 PM, the phone tag begins, the repair guy can't reach the tenant, the tenant works days, the window collapses twice, and a week later the mini-fridge you bought 'temporarily' is a line item. Multiply by a language barrier — common across Pasco's rental stock — and simple repairs stretch into sagas.
The program removes the owner from that loop entirely. Dispatch talks to the occupant directly, in whichever language works; the tech documents everything with photos because rentals need paper trails; and the invoice routes to whoever actually pays. Short-term rentals get the same machinery plus urgency: turnover windows are booked-revenue deadlines, and we schedule them like it.
Batching — several addresses folded into one route day at standard rates. History — we keep per-property repair records, which turns 'replace or repair' from a guess into a trend line. And a straight answer every time a machine stops earning its keep: rental math is colder than homeowner math, and we run it that way, in writing.
Nothing — the program is a workflow, not a premium tier. You pay the same published corridors and the same $89 diagnostic as any homeowner; the coordination, documentation and direct billing are how we compete for portfolio business.
That's the program's sharpest edge: tell dispatch a booking is at stake and the call gets turnover priority. A dead fridge between Friday checkout and Saturday check-in is exactly the scenario we route around — and why hosts keep our number pinned.
Fluently — and this is where we genuinely earn portfolio clients. Access coordination, appointment reminders and at-the-door explanations all happen in the tenant's language, which means fewer missed windows and zero lost details.
Yes. The tech writes the flat quote at the machine, dispatch relays it with photos, and your yes-or-no by phone or text keeps the visit moving. You never need to be on site — most portfolio owners never are.
Especially then. Rental math is stricter than homeowner math, and we treat it that way: repair cost against replacement, expected remaining life, tenant downtime. You get the numbers in writing and the decision stays yours.
Property address, occupant contact, billing details — dispatch handles everything after.