Most repair companies promise fast. We measure it — and publish the number.
Appliance Master Tri-Cities works out of West Jay Street in Pasco, in the heart of the 99301 neighborhoods that make up our busiest routes. From here, Court Street and Sylvester are minutes away, Road 68 is a straight shot west, and the bridges put Kennewick and Richland inside a normal service window. The location isn't an accident: Pasco is the fastest-growing corner of the metro and — we'd argue — the most underserved by appliance techs who speak its languages.
Roughly half our service area lives in households where Spanish is the first language, and appliance problems don't translate well through a neighbor's teenager. Everything we do — the booking call, the diagnosis explanation, the written quote, the warranty terms — happens in English or Spanish at the customer's choice. Same techs, same prices, same paperwork. It sounds simple. In this market, it's rare.
Every request that reaches dispatch gets logged with its outcome, and the running share that ends in a same-day technician visit sits at 87%. We put it on the homepage instead of a shelf of invented review stars because it's the statistic a stranded household actually cares about — and because publishing it forces us to keep earning it. The gap, for honesty's sake: evening calls that roll to next morning, and return visits waiting on ordered parts.
Need us? Call (509) 841-2179 — Mon–Sat 8 AM – 7 PM — or book online in either language.
Call before noon and odds are strong we're at your door before dinner.